As promised, I am here to update you on what is happening with my Le Creuset braiser.
When I bought the thing, I was told that Le Creuset has an amazing customer service system. Thought I'd never need it (considering they guarantee these things for a lifetime, I figured that meant the products didn't self-destruct). Turns out, I do need them, and, it turns out to be true!
I immediately emailed the customer service department (their hotline closes pretty early, I think at 4:30 EST). I woke up to an email asking for a bit more information. By the end of the day, I had instructions to ship the pan to Le Creuset and expect a replacement in 2-4 weeks. Crisis averted, I think.
In the meantime, I have been busting out the old Emerilware skillet, which I don't think I've touched since I bought the Le Creuset. Good thing I didn't get rid of it when we moved! I am taking this as an opportunity to rediscover what the skillet can do. I'm seeing it as a sign from the heavens that I need to expand my mind when it comes to my cooking utensils. Sign taken.
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